The easiest way to submit a refund request is to fill out our contact form online. Please include your order number, affected plant(s), description of your issue, and your contact information (email and/or phone). If your refund request meets our Guarantee requirements, our team will process your refund request as quickly as possible (typically 5-7 business days).
Our team is also standing by at 1-800-852-5243 if you need assistance.